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Team Leader Operations

Team Leader Operations

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Job Description

Role Summary

Team Leader/ SA will be handling teams of QA and will be responsible for day to day operations and scope achievement of his/her zones & monitor change management

Responsibilities
1. Prepare beat plan for the cycle.
2. Ensure visits outlet as per beat plan.
3. Reporting of QA’s.
4. Scope achivements.
5. Publishing Alerts.
6. Ensure daily report submission.
7. By managing day-to-day activities, analyzing statistics and reading and writing reports
8. Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
9. Daily reporting to supervisor.

Experience
2-3 Years

Education
Minimum Educational Qualification
Any Graduation


Preferred Educational Qualification

MBA

Training and Certifications
Quality certifications or Six Sigma certified

Other Skills Needed

1. Good verbal/Written communication skill.
2. Good interpersonal & conversational skills.
3. Travel passionate.
4. Good in MS Office & Power Point.

Preferred Domain Knowledge
Quality

Salary: Not Disclosed by Recruiter

Industry:Telecom/ISP

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time

Desired Candidate Profile
Please refer to the Job description above

Contact Details:

Recruiter Name:Saurabh

Contact Company:QDegrees Services

Website:http://www.qdegrees.com

Contact Us: Visit Here..

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